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FAQ


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Why choose CRG Medical?

  • Our solutions stand apart because of the speed and effectiveness with which they can help healthcare institutions progress in their continual improvement efforts.
  • Its business rule engine, flexible architecture, and ability to deploy on multiple platforms and support multiple user interfaces—including a web based interface—make our solutions highly adaptable and customizable to suit each institution’s particular needs, schedule, and budget.
  • If your organization has an existing data collection system, our knowledge management tools can be aligned with that system without change or disruption in your data collection activity.

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What makes CRG Medical unique?

The differentiation of the CRG offerings is driven by:

  • Technology differentiation that uses Artificial Intelligence (AI) capabilities to provide expert advice that emulates experts in the healthcare industry in handling all facets of occurrence investigations.
  • Encapsulation of each knowledge model into a leading-edge authoring environment so that customers can enhance or extend services easily.
  • A Continual Quality Improvement (CQI) approach and a highly flexible authoring environment helps reduce the costs of localization.

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What characteristic distinguishes you most from the competition?

  • Our HKM&M product suite is distinguished by its ability to scale: from a small hospital with only a few beds to a large hospital network with multiple needs.
  • None of the competing products on the market today is capable of matching that capability because our solutions can be delivered in selected components, providing each hospital only the functionality that is needed.
  • In rural areas where small critical access hospitals of only 25 beds cannot afford to purchase or maintain quality management systems, CRG Medical will provide the most economical solution through our online web-based Rural Health Occurrence Reporter designed specifically for rural and community hospitals.
  • In mature markets, where the need for replacement of obsolete paper-based systems is urgent, the HKM&M approach and its use of smart tools for providing comprehensive functionality will excel.
  • Our staff has been at the “sharp” end of delivery in fields as diverse as nuclear safety, aviation mishap investigation, defense, telecommunications and healthcare quality and risk management.

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What products do you offer?

  • The suite consists of a set of inter-related modules that can be purchased singly or in combination.
  • This allows an institution to start by installing one core module and migrating to other modules over time, thus minimizing the risk to the hospital or the institution and reducing disruptions to overall operations.
  • Through HKM&M an institution can build the hub for linkages of patient safety and risk mitigation data from all systems in the institution.
  • HKM&M provides an efficient and timely means for hospitals and healthcare institutions with large infrastructures to bring common solutions to the hospitals in their networks.

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What are the key advantages of your products and services?

  • A key advantage of the HKM&M suite of products and services is that it brings added value to existing systems and processes.
  • HKM&M provides the ability to find mitigating factors and the barriers that were breached when conducting a RCA, in addition the root cause.
  • HKM&M is able identifies the intervening factors in the 'what if' scenario for the FMEA process.
  • In the PRA, HKM&M takes the calculation of the probability of potential failure in a system to the next level by considering the multitude of factors in a complex system to determine the likelihood of failure.

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What is Knowledge Management?

Knowledge in organizations has three dimensions; tacit knowledge, explicit knowledge, and cultural knowledge.

  • Knowledge Management is having the means of capturing transferring, analyzing, understanding, and sharing of tacit knowledge, provide the capability of retaining the knowledge of experts and the ability to act as that expert.
  • Explicit Knowledge is codified knowledge - the know what.
  • Tacit Knowledge is personal knowledge - the know how.
  • Cultural Knowledge is based on shared beliefs - the know why.
  • Only if you ask the right questions do you tap into the tacit knowledge of your staff. By asking these questions, you capture the information they think you don’t want to know or don’t care to know, enhancing your ability to be successful in analyzing causal factors.

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How can we purchase your products and services?

  • Call us at 713.825.7900.
  • Complete our easy contact form and select
    ‘Products and Services Inquiry’ from the subject drop-down menu.

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How can we set up a Web-based demo to learn more about your products and services?

  • Call us at 713.825.7900.
  • Complete our easy contact form and select
    ‘Request a FREE Web-based Demo’ from the subject drop-down menu.

 

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